HELP2OTHERS PAYMENT ASSISTANCE PROGRAM

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Help2Others PROGRAM OVERVIEW 

The Help2Others (H20) program helps eligible residential customers avoid water service shut-offs due to non-payment of amounts owed to their water department. Various water districts across Riverside County offer up to $215 in credits - the amount and application frequency vary by agency. Please see the list of water agencies below for information on your potential benefits.

eligibility requirements:

• You must be a customer of a participating water agency (see list below)

• The water bill must be for your primary residence and in your name.

• Must meet income level guidelines (see below)

DOCUMENTATION REQUIREMENTS:

Coachella Valley

AS OF MARCH 1, 2023, applicants must provide proof of household income at the time of application. Valid documents may include:

• Paystubs (2 consecutive pay periods)

• Unemployment statement of benefits

• Tax documents (Example: W2, Tax Return)

• Social Security Statement of Benefits

• Other verifiable forms of income (Example: CalFresh, CalWorks)

HOW DO I APPLY?

You can access and complete the online application here:

For Eastern Municipal Water District customers:

WHO IS MY WATER AGENCY for the Coachella Valley?

If you're unsure, please click here to verify/confirm your water agency.

ADDITIONAL ASSISTANCE:

If you need assistance completing an application in person, you can call or visit one of our intake partners:

• Inland SoCal United Way – In-person assistance is available by emailing water@iscuw.org to schedule an appointment during normal business hours. 1835 Chicago Avenue, Suite B, Riverside, (909) 751-1180 ext. 4871

• United Way of the Desert – In-person assistance is by appointment only. 78401 Highway 111 Suite G, La Quinta – water@iscuw.org, 760-323-2731 ext. 1200

• Salvation Army – In-person assistance is by appointment only on Thursdays. Office hours Monday thru Friday 8:30 AM -5:00 PM, 30400 Landau Blvd., Cathedral City - 760-324-2275

• Catholic Charities – In-person assistance on Tuesdays from 1:00 PM to 3:00 PM, 52555 Oasis Palm Drive, Coachella CA 92236 - 760-342-0157

• Galilee Center – In-person assistance is by appointment only, Monday thru Friday 9:00 AM - 5:00 PM. 66101 Hammond Rd., Mecca - 760-396-9100 (No more than 1 person will be allowed into the office at a time; Clients should come alone)